Tier 1
Regular, everyday helpdesk support that solves problem through step-by-step troubleshooting.
We offer technical support services for all of your core IT equipment, such as hardware and software. Our consultants can quickly identify the root cause of the issue thanks to their experience in dealing with a variety of configurations and applications in use across industries and markets. Through our support center, your teams can always have an outlet to turn to when they encounter an error in order to drive them towards swift resolutions! At a moment’s notice, Encore Dynamics is ready to provide support and assistance that keeps your equipment up and running.
Regular, everyday helpdesk support that solves problem through step-by-step troubleshooting.
Experienced, in-depth support that tackles and addresses challenges requiring complex resolutions.
Expert-level support that diagnoses root cause issues and prevents incident recurrence.
You can minimise the laborious struggle between managing legacy systems and keeping up with the latest hardware by employing our specialist-level solutions. We can provide your company with servers, workstations, routers, and switches, as well as any other necessary hardware thanks to our relationships with proficient suppliers. We focus on reliability and scalability, ensuring that any of the upgrades you make to your systems are fit to last for years to come.
The significant loss of efficiency and productivity that a company experiences as a result of attempting to work on and maintain obsolete technology can be a big impediment to a company's operations. At Encore Dynamics, we work closely with our clients to identify weaknesses in their existing infrastructure setup, establish upgrade timelines for dated components and identify and source modern, cutting-edge replacements that keep our clients up and running with minimal integration complexity or difficulties. With our approach to hardware, you never have to worry about a sudden failure compromising your operations as a whole.
Network security is a concept defined by all the measures taken to protect the transfer of data, the detection of possible threats in the face of cyberattacks and the way businesses effectively combat them. Encore Dynamics offers a suite of IT security solutions and services. Contact us and discuss the right solutions for you and your business. With the prevalence of cyber attacks on businesses today, it’s more important than ever before to proactively implement security standards that keep data safe, secure and confidential. Encore Dynamics skilled security and monitoring team helps you accomplish precisely that!
Our security approaches and software identify sensitive data—moving or at rest—to ensure that it is not exposed to unauthorised access and potential threats. This system will significantly reduce the risks of internal threats that may lead to data leaks or thefts by complying with various rules and regulations.
The coverage of the following will be considered:
Our network monitoring processes are designed to assure our clients of the peace of mind of an uncompromised network environment. Whether you have a concern with your existing setup or simply need the assistance of a third-party to ensure optimal network usage, Encore Dynamics can help.
In any industry, technology is a driving factor for growth. However, developing a digital transformation strategy is often difficult as your company, market and state of technology constantly shift and evolve. That’s where our expert consultants come in. Our specialists can best examine your operations alongside your current and future needs in order to devise actionable strategies fit to propel you forward. From software to hardware and everything in between, our consultancy is the key asset you can rely on to make the most of your IT infrastructure.
Our experts start with a detailed analysis of your current situation. They quickly identify the underlying problem your business needs to address and suggest the most efficient way to resolve it.
Next, our experts design an action plan that includes a step-by-step roadmap on how to achieve your business goals by integrating the latest technologies into your operations.
After reviewing the proposed strategy with you, we can discuss possible changes and finalize the action plan in order to ensure that it’s completely aligned with your short- and long-term needs.